Re-Employ Terms & Conditions notice

Please read this document carefully, it contains the terms and conditions under which Re-Employ does business. If you place an order with us, you agree to be bound by these terms and conditions.

Our General Approach

We trade with the intent of fulfilling every order diligently and professionally to any legitimate customer.

Images of the products on our site are for illustrative purposes only. Although we make every reasonable effort to display and describe colours accurately, we cannot guarantee your computer or printer’s resolution or colour rendering capability reflects the colour of our products.

Products shown on our site are subject to availability. We will inform you by e-mail as soon as we know if the product you have ordered is not available and we will not process your order if made. You can instruct us to place the product on backorder. In this case we will let you know when we have notice from our supplier that the product is available.

For custom orders where you have creative in place already, please provide clear and accurate artwork to the highest resolution you have available. Our preferred format is a high-quality PNG file. In some cases, we can sharpen up low resolution artwork to the quality required for production. There may be a per hour charge for this service – we will discuss this with you before incurring any costs.

For custom orders where you require us to come up with artwork from scratch, there may be a per-hour charge for this service. Please brief us on your requirements and we will respond with costs for your approval before starting work.

We reserve the right to refuse orders and will not create artwork that contains offensive, illegal or inappropriate material. We can’t proceed with production if your supplied artwork is copyright material or trademarked without proper authorisation (see confidentiality and copyright section).

We may refuse any order at any time for any reason.

If we cannot fulfil your order for any reason, we will refund your money immediately by the same method that it was originally paid to us. The time it takes for that to be credited back to your account will depend on your card provider or payment facilitator. It may take up to 5 working days.

Our office hours are Monday to Friday from 8.30am to 4.30pm Monday to Thursday and Friday 8.30am to 3pm if we have to make contact about your order.

From time-to-time we may provide links to other websites on our own website for your convenience. We are not responsible for the content of these linked websites.

All artwork must be approved in writing before production begins. We cannot be responsible for delays caused by late approval.

When you approve artwork, you agree to the specific colours, shapes and size presented to you. We understand that plans change - if you need to change any elements of the artwork, please contact us immediately and before production starts and we will send you a new approval. This could incur an additional charge.

Turnaround times are typically 5-7 business days from logo approval. Larger orders may take up to 14 business days. We will notify you of any stock issues as we do not display stock levels on our website.

Our Prices

We make every reasonable effort to ensure our prices are displayed correctly. However, our prices are subject to alteration without prior notice and the price ruling at the date of despatch will be the contract price between us.

The buyer will be charged for the cost of delivery as detailed on our website and checkout. Please read our returns policy for return delivery charges. Any due refund will be issued as soon as the unused product is received back to us at our office in Crosshill.

Payment

Unless we have at our discretion agreed to grant credit terms goods must be paid for at the time of order.

When we have to granted credit, payment must be made to us not later than the thirtieth day of the month next following that in which the goods are invoiced.

If any payment becomes overdue, we will send a reminder. Payment should be made within seven days.

Any credit terms granted may be withdrawn or altered by us at any time and without notice or reason.

Goods will be invoiced when ready for dispatch. You will be sent an advisory email to the email address provided to us.

If we have agreed that the goods are to be sent as instalments, each instalment will be treated as separate orders. You undertake not to suspend, reduce or refuse to make payment in respect of any instalment.

Delivery

Delivery dates quoted are estimates only. We will make every reasonable effort to keep them but we accept no liability for any financial or other loss or damage (whether direct or indirect) if delivery is nonetheless delayed nor shall any such delay entitle the buyer not to accept or pay for the goods when they delivered.

We will arrange delivery of goods within the UK by means at our discretion unless the customer otherwise requires. We can send out goods on whatever date the customer requires but you must instruct us in advance and we accept no responsibility for late delivery. To manage costs and provide value to customers our normal courier service is InPost. This service normally requires customer pickup at a local service point. You may specify (or arrange for yourself) other courier services and agree to pay the cost of their services. We do not mark up the cost of delivery.

We accept personal pick up at our office in Crosshill, Fife. There is no charge for this.

The risk in the goods will pass to the customer as soon as they receive their goods.

Without accepting any liability for failure in any case, we will pursue for the benefit of our customer any claim for damage to, or short delivery, or loss of goods in transit provided that we and the carrier are notified in writing of the claim within 14 days after the date of the advice note or other despatch notification. We recommend customers do not sign for goods ‘unexamined’ and require that any damage or short delivery is recorded on the carrier’s delivery documentation.

Returns

Note that personalised/customised goods are not covered under Consumer Contracts Regulations and are not eligible to be returned unless faulty.

You may return any item bought plain, without customisation, within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the reason for return is our error or the material is deemed to be faulty. Return carriage costs are to be agreed with Re-Employ before goods are sent as costs will only be reimbursed if previously agreed. Returns can take up to 15 working days to be processed. For clarity, unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

• Goods that have been embroidered, badged, or printed.

• Goods that have been assembled in line with your requirements.

• Goods that have been specially procured in line with your requirements and are not plain, unpersonalised goods.

Our promise is to uplift unwanted goods from your premises within 14 days of the request being made.

This does not affect your statutory rights.

In the event of goods arriving with production or manufacturing errors, Re-Employ reserves the right to correct these prior to offering a refund, at our sole discretion.

Please be aware that certain brands may be subject to a restocking/handling fee.

Packaging

In an effort to be environmentally conscious and to save money for you and us, we may use pre-used clean packaging materials.

How We Use Your Personal Information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy, available separately on this website. Please take the time to read this Privacy Policy, as it includes important terms which are explained.

Extent Of Liability

The customer shall ensure that the goods are made to specification prior to use. The customer shall have not claim in respect of defects unless a written complaint is sent to us as soon as any defect is noted and no use is made of the goods thereafter. No attempt at alteration should be made by the customer before we are given an opportunity to inspect the goods.

The customer is solely responsible for ensuring that goods bought from us are fit for any particular purpose and not warranty or condition of fitness for any particular purpose is given or is to be implied in these terms.

We shall not be liable for any claim or claims for indirect, consequential or incidental loss or damage made by the customer against us.

Manufacturer Guarantees

Some of the products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to any manufacturer’s guarantee provided with the product.

If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Waste Disposal

You are solely responsible for the disposal of any waste arising from the products you purchase. You undertake that you will comply with all applicable laws, rules, licences, consents and/or other relevant regulations relating to such waste including, but not necessarily limited to, the appropriate disposal of any products by you save for when you are a consumer or it is our responsibility to do so in law. You hereby indemnify us against all costs, claims, liabilities and expenses arising from any breach by you.

Specifications

We reserve the right to vary at any time, giving reasonable notice, the specifications and design of goods, and to supply goods as so varied in completing any order.

Descriptions and illustrations of goods in our price lists and the like, are approximate and for general guidance only; neither they nor any representations made by any of our employees or agents form part of any contract between ourselves and the customer. In particular, we cannot guarantee exact colour matches due to the different ways computer monitors and printers render colours.

Confidentiality & Copyright

All drawings, designs, specifications and the like which we supply in connection with a quotation or order remain our intellectual property and are confidential; they must not be disclosed to any third party without our written permission.

We recognise our duty to conserve the confidentiality of customers’ drawings, designs, specifications and the like and will preserve the same during the works process.

We reserve the right to keep confidential the identity of any sub-contractor where we deem it appropriate.

We will not undertake any commission which involves the use of copyright or trademarked material unless the original copyright owner gives written approval. Copyright is a complex subject which can lead to misunderstandings. You can read more about copyright here https://copyrightservice.co.uk/copyright/copyright.

Sub-Contracting

We reserve the right to sub-contract an order or any part thereof.

Health & Safety

The customer will ensure that all information supplied by us on the use of goods (including information of the conditions necessary to secure that use is safe and without risk to health) will be available to and will be applied by his employees and contractors.

Trade Deals & Promotions

Any offers and deals are subject to availability and while stocks last. We reserve the right to change any product and prices without prior notice. Prices and specification are believed to be accurate as at the day of publishing, but may change without notice. Images are for display purposes only and the product offered may differ in appearance from the one shown in the promotion.

Free UK Mainland Shipping On Orders Over £150

UK Mainland customers get free shipping on all orders over the value of £150. UK Mainland customers must select the ‘Free Shipping’ delivery method at the checkout in order to redeem free shipping & have entered valid UK mainland delivery address. Orders of any size which are shipped outside of the UK mainland are all subject to delivery charges and will be confirmed after the order is made.

Complaints & Contact

At Re-Employ, customer satisfaction is our top priority. To ensure all requests are handled accurately and documented for quality control, all returns, shortages, or faulty item reports must be submitted via email. If you call us, we will email you with our understanding of the request and ask you to confirm same.
We aim to resolve complaints & issues quickly & fairly. Please contact us at: sales@re-employ.org.uk.

Our office and workshop address is Unit 6, Crosshill Business Centre, Crosshill, Fife KY5 8BJ, to which any correspondence should be sent.

Governing Law: Our terms are governed by Scottish law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

Last updated June 2026